1. Information We Collect
We may collect the following information:
Personal Information
Name
Address
Email address
Phone number
Business name
Billing information
Service address
Service Information
Garage door and gate information
Property details necessary to provide services
Photos of equipment or work areas
Service history and repair records
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages viewed
Time spent on our website
Referral sources
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use collected information to:
Schedule and perform services
Process payments and invoices
Provide customer support
Respond to inquiries
Send appointment reminders
Communicate regarding estimates and service updates
Improve our website and services
Comply with legal obligations
Protect against fraud and unauthorized activity
3. SMS and Phone Communications
By providing your phone number, you consent to receive calls, text messages, and automated appointment reminders from Desoto Door regarding:
Appointment scheduling
Service updates
Estimate follow-ups
Billing notifications
Customer service communications
Message and data rates may apply.
You may opt out of text messaging at any time by replying STOP.
Consent to receive text messages is not a condition of purchase.
4. Email Communications
We may send emails regarding:
Estimates
Service reminders
Invoices
Promotions
Company updates
You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.
Service-related communications may still be sent when necessary.
5. Sharing of Information
Desoto Door does not sell, rent, or trade your personal information.
We may share information with:
Service Providers
Third-party vendors who assist with:
Payment processing
Scheduling software
Customer communication
Website hosting
Marketing services
Legal Requirements
We may disclose information if required by law or to:
Comply with legal obligations
Respond to lawful requests
Protect our rights or property
Prevent fraud or abuse
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
Improve website performance
Analyze traffic patterns
Enhance user experience
Measure advertising effectiveness
You may disable cookies through your browser settings; however, certain website functions may not operate properly.
7. Google Analytics and Advertising
We may use services such as:
Google Analytics
Google Ads
Google Business Profile
Meta (Facebook) Advertising
These platforms may collect information about your interaction with our website and advertisements.
For more information, please review Google's Privacy Policy: https://policies.google.com/privacy
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
9. Retention of Information
We retain customer information only as long as necessary to:
Provide services
Maintain business records
Fulfill legal obligations
Resolve disputes
Enforce agreements
10. Customer Photos and Job Site Photography
Desoto Door may photograph:
Completed installations
Repair work
Garage doors
Gates
Dock equipment
Commercial projects
Photos may be used for:
Documentation
Warranty purposes
Training
Marketing
Social media
Website content
We will not intentionally publish personally identifiable customer information without consent.
11. Children's Privacy
Our services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If we learn that information from a child has been collected, we will promptly delete it.
12. Your Rights
Depending on applicable law, you may have the right to:
Request access to your information
Correct inaccurate information
Request deletion of personal information
Opt out of marketing communications
Requests may be submitted using the contact information below.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those websites.
14. Changes to This Privacy Policy
Desoto Door reserves the right to modify this Privacy Policy at any time.
Changes will become effective immediately upon posting to:
Continued use of our website or services constitutes acceptance of any updated Privacy Policy.
15. Contact Information
Desoto Door, LLC PO Box 158 Olive Branch, MS 38654
Phone: (901) 438-8401 Email: service@desotodoor.com
If you have questions regarding this Privacy Policy, please contact us using the information above.