DESOTO DOOR BILLING TERMS AND CONDITIONS
Effective Date: June 2026
These Billing Terms and Conditions ("Terms") govern all invoices, payments, collections, and billing-related matters between Desoto Door, LLC ("Company") and the customer ("Customer"). By purchasing products or services from Desoto Door, LLC, the Customer agrees to these Terms.
1. Payment Terms
All invoices are due within thirty (30) days of the invoice date unless otherwise stated in writing.
Accepted payment methods include:
Check
ACH / Bank Transfer
Credit Card
Other approved payment methods
Prices do not include applicable taxes, permits, fees, or governmental charges unless specifically stated. The Customer is responsible for all applicable taxes and fees.
2. Invoicing
Invoices will be issued upon completion of services unless otherwise agreed upon in writing.
The Customer is responsible for providing accurate billing information.
Any billing discrepancies, disputes, or concerns must be reported within five (5) business days of the invoice date.
Failure to dispute an invoice within the stated timeframe constitutes acceptance of the invoice as accurate.
3. Late Payments
Any invoice not paid by the due date may be subject to:
A late payment fee of 1.5% per month (18% annually) or the maximum amount permitted by law.
Collection costs.
Attorney fees.
Court costs.
The Company reserves the right to suspend future services, withhold materials, delay installations, or refuse additional work until all outstanding balances are paid in full.
4. Returned Payments
Returned checks, rejected ACH payments, chargebacks, or declined credit card transactions may be subject to a processing fee of up to $50.00 per occurrence, plus any fees incurred by the Company.
5. Deposits and Special Orders
Deposits may be required for custom doors, special-order materials, commercial projects, and large installations.
Deposits for special-order or custom products are non-refundable once materials have been ordered from the manufacturer.
If a project is canceled after materials have been ordered, the Customer remains responsible for all material costs incurred by the Company.
6. Cancellations and Refunds
Cancellation requests must be submitted by phone to:
Desoto Door Phone: 901-438-8401
Refunds will only be issued in accordance with Company policies and applicable law.
Labor already performed, completed services, diagnostic fees, service call charges, and special-order materials are non-refundable.
7. Commercial Accounts
Commercial customers may be subject to approved credit terms.
Failure to comply with payment terms may result in:
Suspension of account privileges
Cash-on-delivery requirements
Revocation of credit terms
Collection actions
8. Billing Disputes
If the Customer believes there is an error on an invoice, they must contact Desoto Door within ten (10) days of receipt.
Desoto Door will review the dispute and provide a response within a reasonable timeframe.
The undisputed portion of any invoice remains due and payable according to the original payment terms.
9. Limitation of Liability
Under no circumstances shall Desoto Door be liable for incidental, consequential, indirect, or special damages arising from billing disputes, delayed payments, collection activities, or service interruptions resulting from non-payment.
10. Changes to Terms
Desoto Door reserves the right to modify these Terms at any time.
Updated Terms will become effective upon posting to:
Continued use of services after any update constitutes acceptance of the revised Terms.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Mississippi.
Any legal action arising from these Terms shall be brought exclusively in the courts located in DeSoto County, Mississippi.
12. Contact Information
Desoto Door, LLC PO Box 158 Olive Branch, MS 38654
Email: service@desotodoor.com Phone: 901-438-8401 Website: www.desotodoor.com